Delivery Information

This Delivery Information page explains the terms that apply to orders placed with Hellas GR (hellasgr.co.uk). In this policy, "we", "our" and "us" mean Hellas GR, and "you" or "the customer" means the person placing the order. It sets out our delivery timeframes, service, charges and requirements so the process is clear and reliable. Please read it before completing your purchase.

Key terms

Products: All furniture and home items sold on our website, including beds, mattresses, headboards and related furnishings.

Assembly Service: An optional service, selected at checkout, where our delivery team places your item in your chosen room and assembles it for you.

Standard Items: Any bed with a headboard up to and including 54 inches in height, regardless of the colour, fabric or base you choose.

Made-to-Order / Bespoke Items: Any bed whose fully assembled headboard height is above 54 inches. Where a headboard is made up of several sections, the total combined height decides whether the item is bespoke. These pieces are custom-built for you and are covered by bespoke terms.

Delivery timeframe

All of our beds, mattresses and headboards are made to your chosen specification. Please allow 3 to 10 working days depending on your postcode. Some areas may take slightly longer. Express Delivery (4 to 6 working days) is available at checkout on eligible products.

Once your order is placed, our team processes it, your item is prepared to your specification, and it is then dispatched from our warehouse via our trusted delivery partner. Our delivery partner will contact you one day before your scheduled delivery, by text message or phone call, to confirm your availability, so please make sure your contact details are correct. Delivery is completed only once availability is confirmed. If you are unavailable, we will reschedule for the next earliest date.

Delivery day cancellation

Standard products may be cancelled on the delivery day, but you will be responsible for any return or collection charges that apply.
Made-to-order / bespoke products cannot be cancelled on the delivery day once production is complete. They may only be refused or returned if they arrive damaged, faulty or not as described, in line with our Refund & Exchange Policy.

Delivery service

Standard Delivery. Our standard delivery brings your order from our warehouse to the front door or main entrance of your property. Unless the optional Assembly Service is selected, delivery does not include placing the item in a specific room or assembling it. If the delivery address is a flat or apartment and lift access is unavailable, delivery will be made to the front or main entrance of the building rather than to the individual flat. All timeframes are estimates and are not guaranteed, though we make every reasonable effort to deliver within the estimated window.

Assembly Service (optional). Our Assembly Service is available for £50 at checkout. Where you select it, our team will place your item in your room of choice and carry out the assembly for you.

Assembly is carried out with reasonable care and requires suitable space and access. It does not include the removal of existing furniture unless agreed in advance. We are not liable for issues arising from unsuitable room conditions or structural limitations.

Express Delivery. Where Express Delivery is selected, your order is delivered within a priority timeframe. Express Delivery covers transport to the front door or building entrance only and does not include room placement or assembly. Once your Express window is confirmed by our logistics team, please make sure you are available. If you are unavailable, or delivery cannot be completed for reasons related to you, later attempts will be made under standard delivery terms, any Express fee paid is non-refundable, and the order will be rescheduled for the next available standard slot without a guaranteed date.

Professional assembly requirement: oversized and premium beds

Due to the size, weight and construction of our premium beds, including extra-wide headboards, floor-standing headboards and full-height wall headboards, professional assembly is strongly recommended. These products are heavy and require at least two to three people to assemble and position safely.

Customers who choose not to purchase our professional assembly service do so at their own risk. Hellas GR cannot accept responsibility for any damage caused during self-assembly, including chipped panels, broken components, torn upholstery, bent fixings or incorrect installation.

Any damage resulting from customer self-assembly is not covered under our warranty and will not qualify for a refund, replacement, exchange or repair at our expense. This policy applies only where the damage has occurred during or as a result of self-installation.

We recommend using our professional assembly service to ensure the bed is fitted safely, correctly and in accordance with our installation guidelines.

Your responsibilities

Accurate details. Please provide accurate delivery and contact information when ordering so our team and delivery partner can reach you and complete your delivery without delay.

Measuring access. Please measure carefully before ordering to make sure your item can pass safely through staircases, hallways, doorways and all access points. If delivery cannot be completed because of restricted access or unsuitable stairs, Hellas GR cannot be held responsible.

Clear access. Please keep all corridors, staircases, doorways, lifts and other entry points clear, safe and suitable for moving and installing your item.

Failed deliveries. If a delivery cannot be completed because access was unsuitable or you were not available to receive it, a further delivery or collection charge may apply for any repeat attempt.

Lift access. If your address has no lift access, please tell us in advance. Where working lift access is unavailable, any booked Assembly Service cannot be carried out. In that case the assembly charge is refunded and delivery is completed to the main entrance of the building only.

Preparing for assembly. If you have booked assembly, please make sure the room is ready and move any fragile items, pets or children away from the area during assembly to prevent damage or injury.

Old furniture. We do not remove or dispose of old beds or furniture. Please arrange your own disposal.

Delivery areas

We deliver across the UK mainland as standard, as part of our standard delivery offering.
Deliveries to the Scottish Highlands and offshore islands are subject to limited service availability.
We do not deliver to Northern Ireland or the Republic of Ireland.

Things outside our control

We aim to meet every estimated timeframe, but we are not liable for delays caused by circumstances beyond our reasonable control, such as severe weather, major traffic disruption, or courier network issues. If this happens, we will keep you updated and rearrange delivery as soon as possible.

Delivery FAQs

Do you provide delivery to Ireland? No, we currently deliver only to the mainland UK.

Can I cancel a bespoke order? Bespoke or made-to-order items cannot be cancelled after 48 hours from order, once production has begun, unless they arrive damaged, faulty or not as described.

What does the warranty cover? Eligible products are covered by our 3-Year Limited Warranty for manufacturing defects and faults under normal domestic use. It does not cover accidental damage or natural occurrences such as wear and tear.

What happens if I miss the delivery? If you are unavailable, we reschedule for the next earliest date. For Express Delivery, any Express fee is non-refundable and the order reverts to the next available standard slot with no choice of date.

How will I be notified about my delivery? Our delivery partner contacts you one day before your delivery, by text message or phone call, to confirm your availability.

Do you remove or dispose of old beds? No, the disposal or removal of old beds or furniture is the customer's responsibility.

What should I do to prepare for assembly? Make sure the space is ready and move any fragile items, pets or children away from the area to prevent damage or injury during assembly.